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Emory email users encouraged to check junk mail regularly

Emory Report | May 19, 2015

Don’t miss emails: Spam filters for Emory’s email system have recently been adjusted to further reduce spam. Users are encouraged to periodically check their junk email folders to ensure messages weren’t incorrectly routed away from their inboxes.

In February, Emory’s email filtering service switched from Postini to Microsoft’s Exchange Online Protection (EOP) service. Since then, email spam messages have been going to users’ junk email folders in Outlook instead of a daily quarantine summary.

Many users have been receiving more junk mail in their inboxes since this change. To help reduce those emails, the Emory University Messaging Team has adjusted the spam filter for bulk emails. The filter now has a higher sensitivity for emails from external sources (non-Emory addresses) sent to multiple recipients.

Spam filters always represent a compromise between sensitivity and specificity and this increase in sensitivity will inevitably result in a higher likelihood that legitimate emails will go directly to the junk folder, so users are asked to periodically review the junk email folder to ensure messages weren’t mistakenly marked as "junk.

The Emory University Messaging Team offers these additional tips for managing junk email:

  • You can further reduce the junk email in your inbox and "train the system" by marking a message as junk and blocking the sender:

1. Right-click on the message.

2. Select "junk."

3. Select "block sender" to move all messages from this sender to the junk email folder in the future.

  • You can also unmark a message as junk. If you find a message in your junk folder that you would like to mark as "not junk":

1. Right-click on the message in the junk email folder.

2. Select "junk."

3. Select how you want the message from that sender to be managed going forward:

A. Never block sender

B. Never block sender’s domain (@example.com)

C. Never block this group or mailing list

4. The message will move to your inbox or to it original folder.

Please send questions/feedback to emailteam-l@emory.edu.