DUC-ling opening offers trial run for fall food service

By Kimber Williams | Emory Report | June 27, 2017

A student exits the DUCling, the new temporary campus dining center.
The front of the DUCling, the new temporary campus dining center.
The DUCling offers lots of seating for diners.
Students walk just outside the plentiful windows at the DUCling.
The DUCling offers lots of seating for diners.
A DUCling employee serves students fresh food.
A DUCling employee goofs off for the camera while working in the kitchen.
DUCling employees put out fresh pizza for diners.
Diners pick out food on the buffet.
Diners enjoy their food.
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Take a look inside Emory's new interim dining facility, now serving food for a variety of summer programs and gearing up to offer upwards of 3,600 meals per day when students flock back to campus this fall.

With its soaring ceiling, colorful photographic murals, sweeping wall of windows and wide array of open seating, the new DUC-ling interim dining facility hardly looks like a conventional classroom.

But when the facility officially opened its doors last month in time to serve participants with Special Olympics Georgia’s 2017 State Summer Games, Emory Campus Dining Director Chad Sunstein knew that it would be an educational experience.

And so it was. Offering food service during Emory’s summer season of camps and conferences is already providing important lessons in how the new DUC-ling will function during the upcoming academic year.

So far, the marks have been good.

Summer service at the DUC-ling is now providing a daily practice run for Emory food service workers, lending critical insight into how the facility will operate when Emory students flock back to campus in August, says Sunstein.

There are clear differences from how things will work this fall: summer hours are more constricted, menus are targeted toward a decidedly younger crowd, and the overall volume of diners is lighter. But it’s already apparent that the new set-up offers much more efficiency and functionality than the former Dobbs Market venue, which is being demolished along with the rest of the Dobbs University Center (DUC) to make way for a new Campus Life Center (CLC).

“The flow is much different than Dobbs Market,” Sunstein says. “There is one point of entry and exit, and a place to queue up inside, in case of inclement weather, and open food stations that offer better visibility.

“And food delivery is so much more efficient,” he adds. “We have a kitchen connected directly to the loading dock, with no elevators to contend with.”

Temporary facility features sleek, modern touches

Located in the courtyard between the DUC and the Woodruff P.E. Center, the DUC-ling, as it’s been informally dubbed, is intended to serve as a temporary home for student diners during CLC construction over the next two years.

The 10,000-square-foot facility is a 42-foot-tall tension fabric structure designed for durability, energy efficiency and quick assembly. Modular kitchen units — not unlike temporary classrooms — are employed for food preparation and walk-in refrigerators and freezers that will be used to produce upwards of 3,600 meals a day when students return this fall.

On sunny days, natural light spills through a translucent ceiling panel. Sleek, modern pendant lighting has been repurposed from a temporary executive dining facility once used by Harvard Business School. Photographic murals featuring familiar Emory scenes and food photography from the Oxford College Organic Farm brighten the walls.

Seating options can accommodate more than 500 diners in a range of configurations, including standard six-person tables and individual bar-height seating, which includes a generous bank of seats directly overlooking McDonough Field. Suspended flat panels, called a “cloud system,” help moderate acoustics.

“At the height of lunch and dinner there are a lot of people in here and it’s just not that loud,” says Kimberly Triplett, director of operations with Bon Appetit Management, Emory’s food services vendor, who is managing the DUC-ling.

Diners enter the new facility and proceed straight toward the back wall, take a left, pick up trays and cutlery and enter “The Servery” to make food choices. A blackboard announces a fresh, regional rotation of produce offered that day from featured local farms including the Oxford College farm.

On a recent morning, summer guests selected breakfast items from a bread and pastry bar, an oatmeal kiosk and stations offering fresh fruits, main courses and grilled items. Later in the day, a double-sided salad bar, deli station and three pizza stations also come into play.

“The design is up-to-date and current with our needs,” Triplett notes. “The kitchen is open and everyone is connected. It’s a good set-up. I love it.”

Public interest in the new facility has been high. Triplett reports that Emory faculty, staff and summer students routinely stop by to check out the venue, along with curious campus visitors and nearby neighbors, joggers and fitness walkers.

To date, the feedback has been overwhelmingly positive. John Fedorowicz, a U.S. Chess Hall of Fame inductee and grand master who has worked with Emory’s summer Castle Chess Camps for 15 years, found the new facility and food to be “wonderful.”

“There was a lot of talk when we heard that the DUC wasn’t there any more — we were imagining a small tent or something, but I knew it had to be big enough to handle all the students this fall,” Fedorowicz says.

 “When we saw it, I was impressed,” he says. “It was big, it was air conditioned, it was really nice. And the food was as good as it’s always been, with lots of different stations and choices. They’re feeding so many people but they do a good job.”

Sunstein says that faculty and staff may also dine at the DUC-ling for a flat door rate, which varies by meal, noting that menus will be expanded this fall. Summer dining plans are also available for undergraduate and graduate students.

Efficient space for dining, food prep

This fall, food service employees will be on site by 5 a.m. to begin food preparations, with service offered throughout the week, Triplett says. Brunch will also be offered on Saturdays and Sundays.

Summer hours are now a bit truncated, she notes. Formal hours will be posted through a new CLC website, due to debut this summer.

In the back of the house, food preparation takes place in a compact but efficient kitchen. A few pieces of key equipment were transferred from Dobbs Market, but much of it is leased for the time being. All of it speaks to the sheer volume of scratch-cooked food that is produced here daily.

Eight ovens — including the flexible ConvoTherms, state-of-the-art ovens that use convection and steam at the same time — are the workhorses of the kitchen. Cooks work with barrel-sized commercial vats, employing immersion blenders the size of yard tools. More than 130 handmade pizzas, produced daily this summer, are stowed on towering rolling racks. Walk-in coolers and freezers are the length of an Airstream trailer.

Just out the back door, where deliveries are made to a dedicated loading dock, is a reminder that this continues to be a zero-waste operation. All recycled goods are compacted; compost is sorted into pre-consumer and post-consumer then stored in rolling bins for later collection.

Overall, “this is such an improvement over what we had before,” Sunstein says. “We’re looking forward to sharing it with students when they return for the new academic year.”